Privacy Policy

TrueSquare is a UK-based marketplace that connects customers with professional picture framers and canvas stretching services. We are committed to protecting your privacy and handling your personal data responsibly.

For the purposes of data protection law, TrueSquare Ltd is the data controller. Our registered office is in London, United Kingdom.

We collect the following types of personal data:

• Contact information: Name, email address, phone number, and postcode when you make a booking enquiry or join our waitlist.
• Booking details: Information about the framing service you require, including dimensions, materials, and preferred dates.
• Usage data: Information about how you use our website, collected through cookies and similar technologies (see our Cookie Policy).
• Communications: Records of correspondence if you contact us directly.

We use your personal data for the following purposes:

• To connect you with suitable framers in your area
• To process and manage your booking enquiries
• To communicate with you about our services
• To improve our website and user experience
• To comply with legal obligations

We process your data on the basis of legitimate interests (providing our marketplace service), contract performance (when you make a booking), and consent (for marketing communications and analytics).

Under UK GDPR, you have the following rights:

• Access: You can request a copy of the personal data we hold about you.
• Rectification: You can ask us to correct inaccurate or incomplete data.
• Erasure: You can ask us to delete your personal data in certain circumstances.
• Restriction: You can ask us to restrict how we process your data.
• Portability: You can request your data in a structured, machine-readable format.
• Objection: You can object to processing based on legitimate interests.

To exercise any of these rights, please contact us at [email protected].

We use cookies and similar technologies to enhance your experience on our website. For detailed information about the cookies we use and how to manage your preferences, please see our Cookie Policy.

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Email: [email protected]

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.